Return / Exchange Policy:
We feature a 30 day, hassle free, return and exchange policy for all of our cotton clothes. If you try your cotton clothing and decide you do not want them, send them back to us immediately for a refund, exchange or store credit.
Our policy is simple: (see below for details)
- Return items within 30 days of receiving your order.
- Return items in new condition.
30 Day Return and Exchange Policy:
- Return your items immediately, within 2 weeks (14 days) of receiving your cotton clothing, for a full refund, exchange, or store credit.
- No returns are allowed after 30 days of receiving your cotton clothing. We hope you understand our reasoning; we simply cannot guarantee the integrity of clothing that has been out of our possession for more than 30 days.
- We do not refund the original $7.95 shipping cost.
- We do not refund the cost of shipping the order back to us.
New Condition Policy:
- All items must be returned in new condition with the original tags attached and with the original plastic bag.
- We cannot accept worn, washed, or damaged items (including stains or odor) for return or exchange.
- We accept exchanges for our clothing. If something does not fit just right or if you prefer a different color or style, send your items back to us within 30 days of receiving your order. Follow the above policies. Please note, items must be in new condition (see above) when they are exchanged.
- The customer is responsible for shipping costs, back to the Cotton Mill
- We cover the shipping cost of having the exchange items sent back to you.
- NOTE: Due to the cost of the International shipping - We don't do Free International Exchanges at this time, so if you decide to return an item for an exchange we will need to charge for the shipping to send the exchange order to you.
NOTE: Items marked as “sale items” or “special orders” are final sales, no exchange or refunds.
Please send original “packing slip” or “return form” with return shipment. Your card will be promptly credited (less the initial shipping charges), and a credit receipt will be emailed to you.
Absolutely no returns are accepted after 30 days.
Thank you for your care in following the return policy.
HOW TO MAKE A RETURN
To make a return, simply fill out and include the MERCHANDISE RETURN FORM click here to print the MERCHANDISE RETURN FORM
or just include a note with your return.
RETURN TO: Cotton Mill 5704 Roxbury Rd., Shippensburg PA 17257