Contact Us
Contact CottonMill
We’re a small team based in Pennsylvania. Real inventory. Real warehouse. Real answers.
Response Time
We respond within 1 business day — often much faster. If you contact us over the weekend, we’ll reply on the next business day.
Shipping Location
All orders ship from Pennsylvania, USA. We do not drop ship. Everything is stocked and shipped directly by us.
Send Us a Message
Have a question about fit, fabric weight, bulk orders, or your shipment? Use the form below and we’ll get back to you quickly.
Before You Write
- Check your order confirmation email for tracking updates.
- Can't find our confirmation email? Check your junk folder.
- Visit our Returns page for return eligibility.
- Review product measurements on the size chart for fit questions.
We build heavy, structured 100% cotton garments. If you have questions about materials, construction, or weight — we’re happy to answer them.
What can we help with?
Pick a category so we can route your message faster.
Orders & Support
Shipping, sizing, returns, order status — use any option below. (Nothing shows until you click.)
AI Chat Support
Quick help with orders, fit questions, and returns.
Text Us
Great for quick questions and order status.
Email Support
Best for longer questions, photos, and anything that needs detail.
Wholesale Inquiries
Email is best here — include your company name, website, location, and expected quantities.
Email Wholesale
Best for terms, availability, bulk pricing, and shipping logistics.
Media / Partnerships
Press, creators, collaborations — email is best. Include links, audience, and deadlines.
Email Media
Best for press requests, review inquiries, and partnership proposals.
